Privacy Policy

Regulations

Deliveries

Payments

Complaints

Privacy Policy

Because we respect your right to privacy, our company called InCampagna Justyna Podlaska, located in Rdzawka 28, 34-700 Rabka-Zdrój, Poland, NIP (Tax Identification Number): 7352472718, REGON (National Official Business Register): 122432535, entered into CEIDG (Central Registration and Information on Business) led by the Minister of Economy, uses adequate solutions to ensure it. This Privacy Policy explains how we use information, and how do we gather and store it. By using the Internet Service located at InCampagna.pl (“Service”) you agree to the practices described in this Privacy Policy. We gather your personal data that is submitted during the process of using our Service with greatest care and according to the current and binding rules of law. We observe the rules of privacy protection and guarantee all the people who use our Service that the data which they submit shall be adequately protected from interception by any third party.

II.Who administers your personal data?

The administrator of your personal data is the company InCampagna Justyna Podlaska, Rdzawka 28, 34-700 Rabka-Zdrój, Poland, NIP (Tax Identification Number): 7352472718, REGON (National Official Business Register): 122432535, entered into CEIDG (Central Registration and Information on Business) led by the Minister of Economy

III. What type of data do we gather?

While using the Service you may be asked to enter some of your personal data, especially during filling in the registration form and the order form. The data gathered through this form incudes: Name, Surname, Address, e-mail Address, telephone number, NIP (Tax Identification Number). Filling in the above data is voluntary, yet necessary to register an account in the Service and to allow the service the realisation of an order that You have made. We may also record Your data when you contact us on the phone or through e-mail or paper mail. While filling in the form, you may also consent to receiving our newsletter (commercial information through e-mail) on your e-mail account. Your consent may be withdrawn at any time. The Service also uses cookies to collect other, non-personal information. They are used to keep our services at the highest level of excellence, to optimise the content available in the Service, and to adjust our services to the individual needs of a user, as well as for commercial and statistical purposes. Such information is not personal data, and does not allow to unambiguously identify a person. To learn more, go to our Cookies Policy.

IV. How do we use the gathered data?

We use the data that we gather only for the aims for which you agreed, including the possibility to contact you through e-mail or on the phone to facilitate the process of finalising the order that you have placed, to determine your preferences about the products and to send you the promotional and marketing materials.

V. What are your rights in relation to the personal data that we gather?

We store and process the data that we have gathered in a way that is described in this Privacy Policy, according to the demands of the law. You have the right to access the content of your data, the right to correct it, as well as the right to withdraw you consent at any time. To do this you should contact us.

VI. Safety and Confidentiality

We use all the technical and organisational ways to ensure the safety of your personal data and to prevent it from being accidentally or purposefully damaged, lost, modified, disclosed or accessed without authorisation. All the information is kept and processed at secure servers with high level of safety, retaining adequate safety measures and complying with the requirements of the Polish law. Remember not to disclose in public any personal data using this Service. Public disclosure of such data is entirely your responsibility.

VII. Copyrights

This service is our exclusive property. By inviting you to freely use our Service, we would like to draw your attention to the need to respect the intellectual property laws. Therefore we inform you that this Service includes documents, trademarks, and other original materials – especially texts, commercial designs, pictures, animations, sounds and other programmes which are protected by copyrights and which remain the property of their authors. The choice and layout of the content is a self-contained subject of protection by the copyright. You commit yourself to using all of the materials presented in the Service exclusively within the range of personal use. Modification, copying, sending, public performance, or any other use of the content for commercial purposes, without the prior agreement in writing from this or any other authorised party is strictly forbidden.

Changes in the Privacy Policy

The Service offer shall be extended over time. The changes will also apply to technologies, standards, legal demands and requirements connected with running a commercial activity on the Internet. This means that the Service may introduce modifications in the Privacy Policy. Using the Service after the changes come into force means their acceptance. Final Provisions By using this Service you automatically agree to the conditions set in our Privacy Policy. Our Contact Details You can find all the necessary contact details in the “Contact” section of our Service.

Cookies Policy

Cookie files are little text files which are stored by your web browser. They contain a collection of pieces of information that are stored on your computer when you visit our Service. Then, during every subsequent visit, they are sent back to our Service from which they were taken, or to any other service that recognises the cookie files. Cookie files are useful because they allow a website to recognise a user’s device during a subsequent visit to the Service. We want to know which categories you visit more often then others, thanks to what we can work to make our offer and the way of displaying it perfectly reflect your needs. You provide us with the knowledge of the direction where we should be expanding and what your requirements are. Cookie files do not destroy or harm your computer system in any way, nor the files stored on it. Neither do they intentionally influence its efficiency nor functionality. Identification is impersonal, anonymous, and this is the only data which refers to the way and form of using the Service.
This Cookies Policy forms an integral part of the Privacy Policy of the Service.

Why do we use the cookie files?

Within this Service the cookie files are used to:
1) provide services;
2)adjust the content of the Service to your preferences and optimise the usage of the websites; these files are most useful in recognising your device and adequately displaying the Service, adjusted to your individual needs;
3) form statistics which help us understand how the users use our Service, what allows us the improvement of its structure and content;
4) presentation of advertising that matches your unique needs and interests and your place of residence;
5) ensuring the safety and reliability of the Service.

Types of Cookie Files that we use

Within the Service we basically use two types of cookie files:
1) session cookies – these types of temporary files are kept at your end user device until you log out, leave the Service or turn off the software (a web browser); and
2) persistent cookies – these files are kept on your end user device for a specific period of time set in their parameters or until they are deleted by you.

Depending on what we need, in our Service we use the following types of cookie files:

1) necessary cookie files – these files are essential to efficient browsing on the Service and to use all the functions of the Service. The end user consent for us to use these cookie files is not necessary;
2) efficiency cookie files – they gather information about the way of using the Service by the end user, such as the most often visited websites and about error messages. They do not gather any information that would allow the identification of the users. Their aim is the improvement of the Service operation;
3) functionality cookie files – these files allow the website to remember the choices that (if at all) a user makes (user name, language, or region) and to deliver functions that are adjusted to individual needs (when such functions are available). For example, the website may use them to remember the font size and other individualised elements. Information gathered in such files is anonymous and does not track the user’s activities on other websites;
4) advertising cookie files – they are conducive to delivering the advertisements that may meet the user’s interests. They may gather the information about the way of using the web browsers and adjust the content of the advertisements to a user’s interests;
5) statistical cookie files – they are used to sum up the statistics related to the Service.

We inform you that, besides using our own cookie files we also use external cookie files placed by our partners through our Service, especially for the purposes of advertising and statistics. Cookie files placed on your end user device through our Service may also be used by our partners. Cookie File Management Your web browser is probably set up to accept all cookie files by default. You may, however, at any time and by yourself change the cookie files settings, define the conditions of their storage and of gaining access through the cookie files to your end user device. To change the settings that have just been mentioned go to the settings section of your web browser. The settings may be changed especially in a way that blocks the automatic handling of the cookie files in the web browser settings, or to inform each time about their placement on your end user device. The detailed information about the possibilities and ways of handling the cookie files are available in the software settings (of your web browser). Not making any changes means that the cookie files may be placed and stored on your end user device, and therefore we will be storing the cookie files on your end user device and gaining access to them. Moreover, you may delete the cookie files at any time by using the functions available in the web browser that you are using. Remember that restricting the use of cookie files may hinder some of the functionality available within our website. Links to other websites and outside services This Privacy Policy does not apply to other websites or firms whose contact details are provided in the Service. In the case of links to other websites placed on our Service we wish to explain that we cannot be held responsible for the Privacy Policy used by the owners of such domains and web sites. Before you start using other web sites from third parties please make yourself acquainted with their documentation referring to Privacy Protection.

REGULATIONS OF THE ONLINE SHOP InCampagna

GENERAL PROVISIONS

1.Online Shop InCampagna is available at the Internet address www.incampagna.pl, it is run by the company InCampagna Justyna Podlaska, Rdzawka 28, 34-700 Rabka-Zdrój, Poland, NIP (Tax Identification Number): 7352472718, REGON (National Official Business Register): 122432535, entered into CEIDG (Central Registration and Information on Business) led by the Minister of Economy.
2.Users can contact the Seller by: a. Tel. PL: +48 512 292 691; b. e-mail info@incampagna.pl; c. Or by traditional mail: Rdzawka 28, 34-700 Rabka-Zdrój, Poland
3.Before using this Shop, please read carefully the contents of these Terms and Conditions.
4.Rights and obligations of the Users and the Seller are defined in an exclusive manner by the rulings of these Terms and Conditions and the regulations currently binding in the Republic of Poland.
5.Using this Shop means that the User has read and accepted the contents of these Terms and Conditions and that he or she expresses his or hers unconditional consent to their content.
6.Rulings of these Terms and Conditions guarantee consumer rights entitled by the mandatory legal provisions. In the case of non-compliance of the rulings of these Terms and Conditions with the mandatory legal provisions, priority is given to these provisions.

I. DEFINITIONS

1. Shop– InCampagna online shop belonging to the Seller, available at: www.incampagna.pl, .
2. Seller – an entity that manages and runs the Shop, that is: InCampagna Justyna Podlaska, Rdzawka 28, 34-700 Rabka-Zdrój, Poland, NIP (Tax Identification Number): 7352472718, REGON (National Official Business Register): 122432535, entered into CEIDG (Central Registration and Information on Business) led by the Minister of Economy. .
3. Terms and Conditions – this document with all its annexes and additions that form its integral part.
4. Buyer – a natural person, a legal person or an organizational unit without legal personality, to whom the law admits the legal capacity that can use the Shop offer,
5. Consumer – a natural person who accomplishes legal transactions with the Seller that are not directly related to his or hers business or professional activity.
6. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, who the law admits the legal capacity, who runs business or professional activity in his or her own name, who accomplishes legal transactions with the Seller that are directly related with his or her business or professional activities,
7. Consumer – anyone who uses the Shop in any way,
8. Registration form – an online form available in the Shop which allows the creation of an Account, where all the required User’s data should be filled in, including login and password,
9. Order form – an online form available in the Shop which allows placing an order.
10. Product – a moveable property available in the Shop which is the subject of the sales agreement between the Seller and the Buyer.
11. E-mail – electronic mail box, characterised by its individual online address of a given person (an e-mail address), through which a given person can send and receive messages and other data available within the services of electronic mail,
12. Account – a place in the Seller’s IT system that is available to the Buyer after logging in, where the Seller’s data is stored, including the information about the Orders placed. Through the Account the Users enter and manage their data, their accounts and other elements, they also make use of the Shop offer,
13. Proof of purchase – a cash register receipt, a bill or a VAT invoice.

II. TECHNICAL REQUIREMENTS

To be able to access the Shop offer through our online Internet service it is essential to have a device that allows to use the Internet resources, an e-mail box, and a web browser which allows to view the WWW sites (it is recommended to use the following web browsers in the specified versions or newer, with enabled option to use the cookie files: Internet Explorer 8, Opera 10.00, Google Chrome 10.0, Mozilla 4.0.
To learn more about cookie files and our terms of protection of this kind of data go to our Privacy Policy.

III. REGISTRATION

1. The registration of an Account is accomplished by following subsequent instructions at the online Shop website.
2. During the registration process of an Account the Users declare that:
a. they are familiar with the Terms and Conditions and have accepted their content in full,
b. they comply with the requirements to use the Shop specified in the Terms and Conditions.
3. The User is required to keep the account password in secret. The user is obliged to take utmost care in order not to lose the account password or not to let any third party gain access to it (regardless of the method). The user is solely responsible for providing login and password to third parties.
4. The Seller may delete an Account or terminate the agreement regarding electronic provision of services in cases where:
a. The Seller has found the User to be in breach of the rulings of these Terms and Conditions, especially by using this Shop for what is was not intended,
b. The User has not accepted the changes introduced to the Terms and Conditions by the Seller,
c. The User has not logged in to his Account at least once within the period of 12 months since the last logging in or since the Account had been suspended,
d. The User does not activate or verify his or her Account within 30 days,
e. The User has not, within the set time limit starting from the moment of freezing of the Account or other functionalities or services by the Shop or the Seller, done or refrained from doing such activities as have been indicated by the Seller, and which are the cause of the freezing.
5. The content or information that is sent by the User to the Shop during the registration process or during the editing of the account may be moderated by the Seller, when such content or information violate the Terms and Conditions.

IV. ORDERS

1. The Shop maintains its commercial activities within the territory of the European Union.
2. The products on offer at the incampagna.pl website come exclusively from the producers who are members of the InCampagna network which has a registered office in Sicily, and from its partners.
3. All the information regarding the order may be obtained from Monday to Friday at office hours 8 am- 4 pm, either by sending your enquiries by e-mail to info@incampagna.pl or by calling at +48 512 292 691.
4. The orders in the Shop may be placed by:
a. The order form,
b. Electronic mail,
c. Telephone numbers designed for placing orders.
5. The Buyer who orders alcoholic products declares that he or she is of legal age and orders them for a person who is of legal age too.
6. The Buyer is obliged to provide true and accurate data necessary to complete the order.
7. The Shop confirms acceptance of an order by electronic mail or by telephone. Moreover, the Shop informs through e-mail when the order is being completed for collection or handed over for shipment.
8. For the Buyer and for the Seller the binding information is located at the Product Card at the moment of placing the order, especially the price, the characteristics of the products, the elements included in a set, the date and method of delivery.
9. The orders accepted for realisation may be cancelled not later than 12 days prior to the planned date of delivery. The right to cancel the order is reserved solely to the Consumer.
10. We would like to inform you that all the orders are carried out according to a specific timetable available at the shop website. In Poland the deliveries are organised at least once a month from November until May.
11. Each order placed after the date of Closing the orders, will be carried out during the subsequent shipment according to the timetable.
12. We would like to inform you that the average amount of time since sending of the shipment from Sicily is, according to the schedule, 4 days.
13. The information contained in the Shop does not constitute an offer within the meaning of the Civil Code. Notices, advertisements from the Seller, price lists, and other information concerning the Products that are provided on the websites of the Shop, especially the product descriptions, technical and operational parameters and prices constitute an invitation to conclude a contract within the meaning of Art. 71 of the Act of 23 April 1964. - Civil Code (Dz. U. [The Official Journal of Law] no. 16, item 93 with subsequent amendments).
14. Sales agreement is reached:
a. for the orders placed through the order form available in the Shop – when the Buyer receives an e-mail message with the statement confirming the reception of the order by the Seller,
b. for the orders placed through the telephone – at the moment of confirming by the online Shop of the placement of the order,
c. for the orders placed through e-mail – at the moment of receiving by the Buyer a return e-mail message with the statement confirming the reception of the order of the Products.
15. The order is completed after making a payment or after fulfilling the requirements referring to a chosen method of payment.
16. The Seller has an obligation to immediately, that is no later than 3 days after stating such facts, to notify the Buyer about the absence of the ordered Products in stock and about the extension of the expected delivery date of the order (up to 14 days). In such case the Buyer may express his or her consent to the extension of the delivery date (up to 14 days), or he or she may resign from the ordered Product or from the whole order.
17. In the case when it is not possible to fulfil the order due to a permanent unavailability of a Product, the Seller shall immediately, and no later than 30 day since reaching the sales agreement, notify the Buyer about it, and return to him or her the entire sum of money that has been received.

DELIVERIES

1. For the orders of up to 15 cardboard boxes, the shipment is made by a delivery company – UPS or Good Speed.
2. The orders above 15 cardboard boxes are shipped by Nagel – a food logistics company.
3. The method of receiving the shipment is chosen by the Buyer while placing an order in the Shop.
4. The shipment cost is included in the price.
5. The Buyer is obliged to receive the sent Product.

PROGRAM OF SHIPMENTS

NOVEMBER

Closing orders day - 13/11/2016- Sunday
Departure from Sicily - 18/11/2016 - Saturday
Expected delivery:
22/11/2016 - Tuesday
23/11/2016 - Wednesday

DECEMBER

Closing orders day - 27/11/2016 - Sunday
Departure from Sicily - 2/12/2016 - Saturday
Expected delivery:
6/12/2016 - Tuesday
7/12/2016 - Wednesday

Closing orders day - 11/12/2016 - Sunday
Departure from Sicily - 16/12/2016 - Friday
Expected delivery:
20/12/2016 - Tuesday
21/12/2016 - Wednesday



JANUARY

Closing orders day- 8/01/2017 - Sunday
Departure from Sicily - 13/01/2017 - Saturday
Expected delivery:
17/01/2017 - Tuesday
18/01/2017 - Wednesday



Closing orders day- 22/01/2017 - Sunday
Departure from Sicily - 27/01/2017 - Saturday
Expected delivery:
31/01/2017 - Tuesday
1/02/2017 - Wednesday


FEBRUARY

Closing orders day - 12/02/2017 - Sunday
Departure from Sicily - 17/02/2017 - Saturday
Expected delivery:
21/02/2017 - Tuesday
22/02/2017 - Wednesday


MARCH

Closing orders day - 26/02/2017 - Sunday
Departure from Sicily - 3/03/2017 - Friday
Expected delivery:
7/03/2017 - Tuesday
8/03/2017 - Wednesday


Closing orders day - 12/03/2017- Sunday
Departure from Sicily - 17/03/2017 - Saturday
Expected delivery:
21/03/2017 - Tuesday
22/03/2017 - Wednesday


APRIL

Closing orders day - 26/03/2017 - Sunday
Departure from Sicily - 31/03/2017 - Saturday
Expected delivery:
4/04/2017 - Tuesday
5/04/2017 - Wednesday


Closing orders day - 2/04/2017- Sunday
Departure from Sicily - 7/04/2017 - Saturday
Expected delivery:
11/04/2017 - Tuesday
12/04/2017 - Wednesday



MAY

Closing orders day - 30/04/2017 - Sunday
Departure from Sicily - 5/05/2017 - Saturday
Expected delivery:
9/05/2017 - Tuesday
10/05/2017 - Wednesday

Closing orders day - 14/05/2017 - Sunday
Departure from Sicily - 19/05/2017 - Saturday
Expected delivery:
23/05/2017 - Tuesday
24/05/2017 - Wednesday

Payments

1. The prices presented in the online Shop are gross prices (they include VAT).
2. The Seller includes a Proof of Purchase to every order.
3. The Buyer who makes a purchase as an Entrepreneur for the purpose of his or her commercial activities claims that he or she is registered for VAT and authorises the Seller to issue a Proof of Purchase without the recipient’s signature.
4. The Buyer, while placing an Order, chooses the payment method:
a. payment by bank transfer to the Seller’s account
b. online payment using a payment system
5. In cases when the Buyer chooses the form of payment by bank transfer or while using the payment system, the payment must be done before the Closing day of the orders.
6. The Seller reserves the right to change the prizes of the Products presented at the Shop website, to enter the information about new products, to conduct and cancel promotional campaigns at the Shop website, to organise sales and to make changes in them. The Seller’s Rights which have been mentioned in the previous sentence do not affect the orders placed before the date of entry of the new prices, conditions of promotional actions, or sales. The Buyer will be informed about the details of particular promotional actions by the Seller. Promotions do not combine together, unless the terms and conditions of a promotion state otherwise.

COMPLAINTS

THE WARRANTY FOR PHYSICAL AND LEGAL DEFECTS

1. The Products on offer in the Shop are free from physical and legal defects.
2. The products on offer in the Shop are covered by the producer’s guarantee.
3. The Seller is responsible to the Consumer through the warranty for the physical and legal defects of the Product to the extent specified by the Act of 23 April 1964 – Civil Code (Dz. U. [The Official Law Journal] of 2014 item 121 with amendments).
4. The risk of accidental loss or damage to the Product is transferred to the Consumer at the moment of releasing of the Product by the Seller or the delivery company acting on the Seller’s behalf. If the Consumer defines a delivery company for the Product on his or her own, and the Seller has no influence on it, the risk is transferred to the Consumer at the moment of releasing of the product to this delivery company.
5. Upon receiving the Product, the Consumer is advised to investigate the state of the delivered shipment in the presence of the carrier, in particular whether it is complete and not damaged. In case of noticing any damage to the Product or any other irregularities of the Product, it is advisable to prepare the protocol of damage. The failure to prepare the protocol of damage by the Consumer does not exclude nor withhold the possible complaint, yet it may make it difficult for a Consumer to prove the existence of damages at the time of delivery of the shipment.
6. Product complaint is made by the Consumer by informing the Seller about stating a physical or legal fault of the Product.
7. The Consumer will lose the right to lodge a complaint, if he or she does not notify the Seller about the fault in the Product within a year since stating the fault of the Product, though no more than 2 years since releasing the Product to the Consumer.
8. The complaint may be lodged by e-mail to: info@incampagna.pl or in writing to the postal address: InCampagna, Rdzawka 28, 34-700 Rabka-Zdrój, Poland.
9. It is advisable to enclose the Proof of Purchase or its copy to the Product under complaint since it facilitates the processing of the complaint. The failure to enclose the Proof of Purchase or its copy, however, does not prevent the complaint procedure.
10. If the product has a fault, the Consumer may:
a. demand a replacement of the Product for one free from a fault, or
b. demand the removal of the fault, or
c. place a declaration about a reduction of price, or
d. place a declaration about a withdrawal from the agreement.
11. The Consumer cannot place a declaration about the reduction of price or about the withdrawal from the agreement, if the Seller replaces the faulty Product with a new one and free from faults, or if the fault is removed, immediately and without excessive inconveniences. This restriction does not apply when the Product has already been replaced or repaired by the Seller, or when the Seller did not fulfil the duty to replace the Product with one free from a faults or to remove the faults.
12. The Consumer may demand, instead of the suggested by the Seller removal of a fault, the replacement of the Product for one free from a fault, or instead of replacing the thing, demand the removal of a fault. This entitlement is not binding when bringing the product to the state of compliance with the agreement in a manner chosen by the Consumer is impossible or would require excessive cost in comparison with the manner suggested by the Seller.
13. The Consumer may not withdraw from the agreement if the fault of the Product is negligible.
14. The Seller may refuse to fulfil the Consumer’s wish to replace the Product with a one free from faults or to remove the fault, if bringing the faulty Product to the state in accordance with the agreement in the manner chosen by the Consumer is impossible or would require, in comparison with the other manner of bringing the Product to the state of accordance with the agreement, excessive cost.
15. In the case when the Consumer, while pursuing the rights resulting from the warranty for the physical and legal defects of the Product, demands a replacement of the Product or withdraws from the agreement, the delivery of the faulty Product to the Seller is made by the Consumer at the Seller’s expense. In such case please send the faulty Products to the following address InCampagna Justyna Podlaska, Rdzawka 28, 34-700 Rabka-Zdrój, Poland. In cases when the Consumer demands the removal of the fault or reduction in price of a Product, there is no need to deliver the faulty Product to the Seller. In such case the Consumer should make the faulty Product available where it is and inform the Seller about it to set the date of collection for the faulty Product
16. The seller investigates the complaints immediately, yet no later than within 14 days from the date they were lodged.
17. Responses to the complaints are provided at the Seller’s discretion:
a. in writing to the Buyer’s address,
b. by electronic mail at the e-mail address provided by the Buyer,
c. by phone.

COMPLAINTS OF THE SHOP SERVICES IN OTHER RESPECTS

1. The User may lodge a complaint, if the services provided in these Terms and Conditions are not fulfilled by the Seller, or are fulfilled in a manner not in conformity with the rulings of these Terms and Conditions.
2. A complaint of the Shop services should include:
a. User identification data;
b. the subject of complaint and the time period to which this complaint refers;
c. the circumstances surrounding the complaint;
d. the User’s signature – in case of the complaint lodged in writing.
3. When the complaint does not meet the aforementioned formal conditions, the Seller may decide at his or hers own discretion to either leave the complaint unexamined or to summon the User to complete it within no more than 7 days, with the caution that in case of not completing it within the set term, the complaint shall remain unexamined.
4. The Seller may leave the complaint unexamined, if:
a. the complaint refers to a question explained in the Terms and Conditions, in the annexes, or additional help materials available in the Shop. In such case the answer to the complaint includes a reference to an adequate document.
b. the complaint refers to a question that had already been explained in a reply to a previous complaint of a given User. In such case the answer to the complaint includes a reference to an adequate correspondence.
c. the complaint comes from a third party, that does not have an adequate authorisation or power of attorney.
d. it is placed more than 30 days after the cause of the complaint appears.
5. The Seller will inform the Buyer immediately about the cause of leaving a complaint unexamined.
6. Complaints lodged to the Shop that refer to the services provided through the Shop by third parties will be forwarded immediately by the Seller to an appropriate third party that is responsible for the implementation of a complaint.
7. The seller investigates the complaints immediately, yet no later than within 14 days from the date they were lodged.
8. Responses to the complaints are provided at the Seller’s discretion:
a. in writing to the Buyer’s address,
b. by electronic mail at the e-mail address provided by the Buyer,
c. by phone.
9. We would like to inform that the Consumer also has the possibility of using extra-judicial methods of investigating complaints and claims, such as:
a. referral to a permanent amicable consumer court operating by the Trade Inspection with a request to settle the dispute arising from the Agreement.
b. referral to the Provincial Inspectorate of the Trade Inspection with a request to initiate a mediation procedure on amicable settlement of the dispute between the Buyer and Seller.
c. using the free advice of municipal and district consumer ombudsmen or a social organization whose statutory tasks include the protection of consumers (e.g. Consumer Federation, Polish Consumers Association).


THE RIGHT TO WITHDRAW FROM THE AGREEMENT


1. The Consumer has a right to withdraw from an agreement that has been made at a distance, without giving reasons, by placing an adequate statement in writing within 14 days.
2. The aforementioned time period to withdraw from the agreement starts:
a. for an agreement, that to be fulfilled requires the entrepreneur to release an item, by being required to transfer its ownership – since taking the item into possession by the consumer or a third party other than a carrier indicated by the consumer. In case of an agreement that:
i. includes many items which are delivered separately or in multiple lots or pieces – since taking possession of the last item, lot or piece,
ii. relies on regular delivery of the items for the specified period of time – since taking possession of the first item;
b. for the remaining agreements – since the day of signing the contract.
3. The withdrawal may be executed by sending an unambiguous statement about the withdrawal from the contract with the Seller. To comply with the term it is enough to send the statement to the Seller before the end of the 14-day deadline that is set in the Act 1 above.
The statement about the withdrawal from the agreement may be sent in writing to the postal address InCampagna Justyna Podlaska, Rdzawka 28, 34-700 Rabka-Zdrój, Poland, or by e-mail to info@incampagna.pl or through the contact form 4. available at the Internet website of the Seller at www.incampagna.pl. The statement may be written on the withdrawal form the agreement template which is Annex 1 to these Terms and Conditions, yet it is not obligatory.
5. In case of withdrawal from the agreement by the Consumer, the contract shall be deemed null and void, and the consumer is free from any obligations towards the Seller. If the Consumer sends his or her statement about the withdrawal from the agreement before the Seller confirms the offer, the offer is no longer binding.
6. The goods bought by the Consumer shall be returned unchanged, unless the change is needed to state the character, features and functioning of the Product. Product returned by the Consumer should be wrapped up in appropriate way to prevent any damage during the transportation. Whenever it is possible, the product should be wrapped up in original packaging. The Consumer bears the direct cost of sending the goods to the Seller.
7. The Consumer is responsible for the reduction in value of the Product resulting from using it otherwise than what is necessary to state the character, features and functioning of the Product.
8. The Consumer is required to return the Product immediately, and no later than within 14 days from the day when he or she has withdrawn from the agreement. To keep this deadline, it is enough to dispatch the Product to the Seller before this deadline.
9. In case of withdrawal from the agreement by the Consumer, when some payments have been made by the Consumer, their return shall be made immediately, yet no later than 14 days since receiving appropriate statement from the Consumer for the Seller, by the same channel that the Buyer has made the payment, unless the Consumer clearly agrees for another form of returning the payments. I any case the Consumer bears no costs of the return transfer of payments. The Seller may postpone returning the payment received from the Consumer until the returned Product is delivered or the proof of shipment is provided by the Consumer – depending on whichever happens first.
10. The cost of delivery of the Product is reimbursed to the Consumer only to the amount of the cheapest, ordinary manner offered by the Seller. All the additional costs resulting from the choices of the Consumer regarding the method of shipment is paid by the Consumer.
11. The consumer cannot apply the right to withdraw from the agreement to a contract:
a. whose subject of the provision refers to a Product that is non-prefabricated, custom-made according to the specifications of the Consumer, neither is it meant to satisfy the Consumer’s bespoke needs;
b. whose subject of the provision refers to a Product which deteriorates quickly or has short use by date;
c. whose subject of the provision refers to a Product delivered in a sealed packaging, which cannot be returned after opening the packaging due to reasons such as the protection of health and hygiene, when the packaging is opened after the delivery;
d. whose subject of the provision refers to a Product which after its delivery, owing to its character, has been inseparably attached to other goods;
e. whose subject of the provision refers to alcoholic beverages whose price has been agreed upon concluding the contract, and whose delivery may be realised within 30 days, and whose value depends on the market fluctuations over which the Seller has no control;
f. whose subject of the provision is sound or visual recording or computer software delivered in sealed packaging, if the packaging has been opened after delivery;
g. about the supply of digital content, that is not recorded on tangible medium, if the fulfilment of services has begun with the consumer’s express consent, prior to the end of the term for the withdrawal from the agreement and after being informed by the Seller about the loss of rights to withdraw from the agreement.

ENTREPRENEUR AS A BUYER

1. When the Buyer is an Entrepreneur, the right to withdraw from the contract concluded at a distance is not entitled.
2. When the Buyer is an Entrepreneur, the parties exclude the liability of the Seller under the warranty for physical and legal defects of the Product.
3. If the Buyer is an Entrepreneur, the Seller is responsible to the Entrepreneur for the warranty, the physical and legal defects of the Product to the extent specified by the Act of 23 April 1964. - Civil Code (Dz.U. [The Official Law Journal] of 2014 item 121 with changes), subject to the following provisions:
a. Upon receiving the Product the Seller has an obligation to investigate the state of the delivered shipment in the presence of the carrier, in particular whether it is complete and not damaged. In case of noticing any damage to the Product or any other irregularities, the Entrepreneur has a duty to prepare a protocol of damage. Failure to make the protocol by the Entrepreneur causes the loss of the rights resulting from the warranty.
b. If the defect is discovered later, and its statement was objectively impossible upon receiving the shipment, the Entrepreneur has a duty to notify the Seller about the damage found no later than 7 days since its statement, under the risk of losing the entitlements of the warranty.
c. The Entrepreneur has an obligation to deliver the faulty Product.
d. Complaints may be submitted by filling in the electronic form available in the Shop and sending it by e-mail to info@incampagna.pl, or in writing by post sent to InCampagna Justyna Podlaska, Rdzawka 28, 34-700 Rabka-Zdrój, Poland.
e. In the case when the Entrepreneur, while pursuing the rights resulting from the warranty for the physical and legal defects of the Product, demands a replacement of the Product or withdraws from the contract, the delivery of the faulty Product to the Seller is made by the Entrepreneur at his or her expense, unless the Parties decide otherwise. In such case please send the faulty Product to the following address: InCampagna Justyna Podlaska, Rdzawka 28, 34-700 Rabka-Zdrój, Poland.
f. Please enclose the Proof of Purchase or its copy to the Product under complaint. The failure to enclose the Proof of Purchase or its copy may be the reason of rejecting the complaint by the Seller.
g. The parties exclude the compensatory liability of the Seller under the warranty for physical and legal defects of the Product in the widest range acceptable by the currently binding, mandatory rules of the law.

RESTRICTIONS, ASSURANCES AND RESPONSIBILITY

1. Acting out of concern for the good of the Users and to ensure the highest quality of the Shop, it is forbidden to use the Shop, any of its functionalities and the provided services in a way which conflicts with the character, aim and the subject of business operations of the Shop, especially launching initiatives which are contrary to commonly binding law, regulations of these Terms and Conditions, and contrary to the accepted principles of morality.
2. The Seller shall take all efforts to ensure that the Shop and all the services available through it work in a continuous way, without any disruptions. The Seller, however, is not accountable for any disruptions caused by force majeure or forbidden interference of Users or the third parties, for which the Seller is not responsible. The Seller guarantees the availability of the Shop for 90% of a year.
3. The Seller reserves the right to introduce any security measures aimed at the protection of proper functioning of the Shop, including protection against the activities of Shop Users who break the rules of these Terms and Conditions or the principles connected with the Shop activities.
4. The Seller reserves the right to anonymously publish the content of the questions sent by the Users to the Shop staff regarding the functioning of the Shop (FAQs), the advice given, or others whose content the Seller considers worthy of public publication.
5. The Seller reserves the right to profit from the commercials placed in the Shop, to which the User of the shop consents.

INTELLECTUAL PROPERTY RIGHTS

1. All the intellectual property rights of the Shop, especially regarding the content, word marks or graphic symbols, names, images, graphics, sound effects, information, functioning and services available in the Shop are entitled exclusively to the Seller and his or her partners, who bestowed specific materials on the Seller for usage. Using the Shop according to the Terms and Conditions does not result in any way in the User gaining the whole nor part of the aforementioned intellectual property rights.
2. It is forbidden to copy, duplicate or use in any other way outright or in fragments of the aforementioned Intellectual Property Rights of the Shop without the Seller’s written consent. It does not refer to the automatic, temporary storage of the files in a digital memory of a device which results from the normal usage of the Shop in a manner consistent with these Terms and Conditions nor in cases of fair use allowed by the law.

AMENDMENTS TO TERMS AND CONDITIONS

1. An amendment to these Terms and Conditions is possible only due to an important reason and in a way which allows the Users to make themselves acquainted with it prior to signing and to express their consent or resignation from further usage of Shop services. It is also possible to make a declaration to continue using the Shop on conditions hitherto in force.
2. The Seller publishes the changes to these Terms and Conditions on the Shop websites. The information regarding the amendments to these Terms and Conditions shall be available not later than 14 days before the launch of the updated Terms and Conditions.
3. The amendments to these Terms and Conditions do not affect the orders placed before their launch.
4. The amendments to these Terms and Conditions are not required during the introduction of promotions, contests, or additional services, to which the detailed information and conditions will be set in the annexes to these Terms and Conditions.

FINAL PROVISIONS

1. The content of these Terms and Conditions is made available to the User free of charge by the Shop and may be recorded, especially by means of printing, on electronic or optical storage medium, or downloaded at any time from the Shop.
2. Annulment of a ruling of these Terms and Conditions stated by a court of competent jurisdiction does not entail the annulment of any other ruling of these Terms and Conditions.
3. All the cases that have not been regulated in these Terms and Conditions are subject to the regulations of the currently binding Polish law, unless the absolutely binding legislation of the User’s State determine otherwise.
4. All the disputes resulting from the functioning of the Shop and the provision of services within the Shop shall be submitted for resolution by an appropriate Polish common court.
5. Please send all your comments, suggestions and questions to info@incampagna.pl.